return their order within 15 days after an order has been delivered.
In the interests of
hygiene, we may refuse returns where it's obvious that the item has been worn,
washed or soiled. Defective products need not be sent back to us, unless
confirmed by the Customer Experience Team. If you have received a defective
product, send us images at and we will get back to
you. Once confirmed by the Customer Experience Team the refund will be provided
either into your bank account
If you have to
return anything from a combo pack, the whole pack will have to be returned.
There will not be any partial returns accepted for this. If there is a
manufacturing issue, or if you have any other query regarding this, you can
contact us on the number or email us on sales.iclothing@gmail
charges will not be refunded if goods are returned. Also, we will not be able
to gift wrap any replacements you have asked for.
To maintain strict
hygiene standards of our products, we do not accept returns on several product
categories, including but not limited to masks, boxers, shorts, sweat-activated
t-shirts and socks. The Souled Store may, at its discretion and without prior
notice, change the products or categories to which this policy would apply.
You can only apply
for a Return from your The Souled Store account. Login to your account and go
the ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective
Self-Ship: Since we do not have a reverse pick up facility, we request
you to self-ship the product to us
If an order placed
during a sale is returned to us, only the amount paid by you will be refunded,
not the current product price.
Please pack the
items securely to prevent any loss or damage during transit. All items must be
in unused condition with all original tags attached and packaging intact.
You can courier the
product(s) to the address mentioned below:I clothing
no 3 jai garden 3rd street
On receiving the
product at the warehouse
PLEASE NOTE:. Please make sure your courier costs do not exceed the amount
stipulated above. We recommend using ‘Speed Post’ as your courier service.
Speed Post is a Government of India owned entity and has the most widely
distributed postal network in India.